This multi-faceted position brings many exciting opportunities in the world of adventure boating! As a member of our service team, you will assist with PDI and delivery of new boats to customers. You will also perform maintenance requests both at the marina as well as off-site locations. Transporting boats to customers, sales offices, boat shows, and for storage, is key to this role. This is a customer facing service role that requires highly professional communication with our customers, as oftentimes the transporter is the first person to interact with the customer upon a delivery of their new boat. This position is integral to the heart of the business and the success of the organization as a whole.
Key Responsibilities
- Safely transport boats to and from various locations
- Coordinate with Service Manager and After Sales Manager to determine service and transportation schedule
- Maintain CDL licensure requirements
- Perform mechanical repairs on boats
- Clean and set up boats after transport, including electronics towers and upholstery
- Obtain Mercury and ABYC certifications
- Provide consultation on correct maintenance and preventative measures to vessel users
- Undertake other duties as assigned (e.g. annual haul out and launch operations, dock operations, maintenance of yard machinery, assist throughout properties)
- Keep thorough records of work performed and report on any issues
- Operate Travelift and hydraulic trailer
- Other duties as assigned
Key Results
- Boats delivered safely
- Customer satisfaction
- Meet efficiency standards
Key Experience/Skills
- Must have Class A Interstate CDL
- Must be comfortable transporting oversized loads
- Willing to travel as needed to and from the Manitowoc Marina for regional service calls and deliveries
- Possess technical and mechanical knowledge
- High school diploma is preferred; Certification from a vocational school or completion of apprenticeship is a definite plus
- Applicants with certifications from boat manufacturers and sanctioning bodies (Mercury, Volvo, ABYC) will enter at a higher starting wage and receive priority in hiring
- Knowledge of boats is a plus
- Professional appearance
- Strong verbal communication skills
- Able to lift 40+lbs
- Able to climb on and off boats, and work in confined spaces
Job Type
Full Time, some weekends may be required
Location: Based out of Manitowoc, Wisconsin with regional travel
Reports to: Service Manager and After Sales Manager
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
