Position Summary: Oversee and perform all retail activities and operations. Responsible for supervision of all store activities including: Store merchandise purchases, displays, inventory controls, marketing & sales promotions, Marina administration, dockage customer check in/out,, cash control, store associate supervision, oversight and training.
Essential Functions:
- Greet and assist customers with all aspects of sales and customer service
- Maintain high level customer service standards.
- Answer phones, address customer questions and direct calls to appropriate departments
- Expedite the processing of guest purchases and payments on account.
- Supervises the receiving and tagging of all incoming merchandise and assist with all purchasing
- Ensures correct pricing on all products and takes charge of unpacking and pricing of new merchandise.
- Works with Team Members to facilitate store stocking with appropriate levels of merchandise.
- Ensures that packing slips and invoices are reconciled by the retail clerk.
- Demonstrate product features and benefits
- Merchandises the floor for maximum sale of all products.
- Maintains daily cashier drawer audits
- Full understanding of the point of sale system
- Spearheads special projects (i.e. sales, special events, promotions etc.)
- Supervision of Sales Associates.
- Assigns daily tasks to Marina Store staff and ensures that the tasks are performed correctly and in a timely manner while maintaining high standards of customer service.
- Oversee schedules appropriate coverage
- Trains new hires on POS system and job responsibilities
- Follow up with Team Members on processes and procedures updates and notifications
- Coordination of general housekeeping in store, lounge, public and vending areas.
- VHF base station radio operations.
- Coordinate Rental Check In and Out process. (kayaks, bikes, boat slips)
- Additional tasks and responsibilities may be assigned at the discretion of the General Manager.
Work Schedule: Full-time; 5-6 days/week; normally works on some holidays and weekends during the boating season; on call for emergencies. May be required to work overtime, nights, and/or weekends.
Work Environment: Business Casual, Requires ability to work on the floor in front line retail environment.
Qualifications:
- Demonstrated ability to buy, sell and promote merchandise sales
- Pleasant personality and ability to get along with customers and manage sales staff
- Strong communication and leadership skills
- Good time management, organization, and multi-tasking skills a plus
- Ability to work successfully in a team environment and promote teamwork with all departments
- Ability to use confidential information in an appropriate manner
- Ability to work in a fast-paced environment and effectively problem solve
- Basic computer skills and ability to learn new technology systems
- Previous supervisory experience a plus
- High school education or equivalent
- Interest in self development and desire to learn
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