Position Summary: Oversee and perform all retail activities and operations. Responsible for supervision of all store activities including: Store merchandise purchases, displays, inventory controls, marketing & sales promotions, Marina administration, dockage customer check in/out,, cash control, store associate supervision, oversight and training. 

Essential Functions:

  • Greet and assist customers with all aspects of sales and customer service
  • Maintain high level customer service standards.
  • Answer phones, address customer questions and direct calls to appropriate departments
  • Expedite the processing of guest purchases and payments on account.
  • Supervises the receiving and tagging of all incoming merchandise and assist with all purchasing
  • Ensures correct pricing on all products and takes charge of unpacking and pricing of new merchandise.
  • Works with Team Members to facilitate store stocking with appropriate levels of merchandise.
  • Ensures that packing slips and invoices are reconciled by the retail clerk. 
  • Demonstrate product features and benefits
  • Merchandises the floor for maximum sale of all products.
  • Maintains daily cashier drawer audits
  • Full understanding of the point of sale system
  • Spearheads special projects (i.e. sales, special events, promotions etc.) 
  • Supervision of Sales Associates.
  • Assigns daily tasks to Marina Store staff and ensures that the tasks are performed correctly and in a timely manner while maintaining high standards of customer service. 
  • Oversee schedules appropriate coverage 
  • Trains new hires on POS system and job responsibilities
  • Follow up with Team Members on processes and procedures updates and notifications 
  • Coordination of general housekeeping in store, lounge, public and vending areas.
  • VHF base station radio operations.
  • Coordinate Rental Check In and Out process. (kayaks, bikes, boat slips) 
  • Additional tasks and responsibilities may be assigned at the discretion of the General Manager. 

Work Schedule: Full-time; 5-6 days/week; normally works on some holidays and weekends during the boating season; on call for emergencies. May be required to work overtime, nights, and/or weekends.

Work Environment: Business Casual, Requires ability to work on the floor in front line retail environment. 


  • Demonstrated ability to buy, sell and promote merchandise sales
  • Pleasant personality and ability to get along with customers and manage sales staff
  • Strong communication and leadership skills
  • Good time management, organization, and multi-tasking skills a plus 
  • Ability to work successfully in a team environment and promote teamwork with all departments 
  • Ability to use confidential information in an appropriate manner 
  • Ability to work in a fast-paced environment and effectively problem solve  
  • Basic computer skills and ability to learn new technology systems
  • Previous supervisory experience a plus
  • High school education or equivalent
  • Interest in self development and desire to learn

Work with and exciting brands like Helly Hansen, Patagonia, Sperry, Lakegirl, Hobie, & more… 

Over 200 Years ofCombined Experience

More than a place to dock your boat: We offer an incredible facility complete with full retail store, the most comprehensive service facility on Lake Michigan, and we are just steps away from downtown Manitowoc offering great dining and nightlife with small town charm.

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